Hey there! Ever had one of those days where you just need to talk to someone about a pair of shoes? Yeah, we get it. At Shoesnapu, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to most emails personally. (No, really—try it!)
Whether you’ve got a question about sizing, need help with an order, or just want to geek out about the latest sneaker drops, we’re all ears. Here’s how to reach us:
Remember that time we accidentally sent out neon pink laces instead of black ones? (Oops.) A customer called us out on it—politely, thankfully—and now we triple-check every order. Point is, your feedback shapes what we do. Got an idea for a new feature? A style you’d kill to see? Tell us. We might just make it happen.
P.S. If you’re emailing about a return, include your order number—it’ll help us sort things out faster. But honestly? We’re happy to hear from you even if you just want to share your latest shoe selfie.
Most big retailers use automated responses. We don’t. Every message goes to a human—usually someone who’s wearing our products right that minute. (Fun fact: Our customer service lead owns 47 pairs of Shoesnapu sneakers. No judgment here.)
